Policies
This page contains refund and shipping policies, as well as payment plan terms and conditions. For additional inquiries, please email us at
Refunds
Should a specimen arrive damaged, a refund will be issued upon proof of damage, which is requested through a photo of the damaged specimen. Ship the specimen back, as we will cover postage, and you will receive a refund in a method of your choosing.
Payment Plans
We offer payment plans for specimens. We do not charge interest on our payment plans.
Shipping (Within the United States)
We ship domestic packages via USPS Priority, UPS, and FedEx, which typically takes between 2-5 business days. Express shipping is available. We offer hand-delivery at major U.S. shows.
Shipping (International)
For international orders, we ship through UPS and FedEx, which typically takes about one to two weeks. Express shipping is available.
We offer hand delivery at major U.S. shows.
Payment
We accept electronic payments, wire transfers, printed checks, cryptocurrencies, and cash. For payment with checks, e-checks, or wire transfers, the specimen will not be shipped or exchanged until the payment clears.
Damage Policy
"You break it, you buy it" policy is in effect within all shows, exhibitions, and private appointments.